Frequent Asked Questions
Do you accept Purchase Order?
Yes, we accept purchase orders from schools, public libraries and government agencies. You may fax or email the purchase to us. To place an order online using purchase order, please select “Purchase Order” as payment method and enter your PO#.
Our fax number is 805-426-8136 or email to firstname.lastname@example.org
What payment methods do you accept?
Our website accepts all major credit cards and PayPal.
For purchase orders, we accept check payment and credit card. If wish to pay with credit card, please fill out the credit card authorization form (click here) and send it to us via fax to 805-426-8136 or email to email@example.com.
Our payment remittance address is Cerebellum Corporation, 145 Corte Madera Town Center Ste 406, Corte Madera CA 94925
How do I request a Quote?
You may send us an email with the list of product(s) and quantity you wish to order. You can also add the product(s) to Wishlist and send it to firstname.lastname@example.org
Please include the billing, shipping and contact information. We will prepare a price quote and email it to you.
If your district is part of a cooperative program and have an active contract with us, please include the contract number on the request.
Is your company an approved vendor for purchasing cooperative programs?
Yes, we are an approved vendor for the following purchasing cooperative program
- Goodbuy Purchasing Cooperative ESC Region 2
- Allied State Cooperative ESC Region 19
Vendor Form and/or W-9
If you have a vendor form to be filled out or need copy of W-9 from us, please email the form to email@example.com. We will fill out the information and send it back to you.
How do I use a coupon?
After adding items to your cart, click the Shopping Cart icon at the top of this site to view your cart. At the bottom of the shopping cart, you’ll see a box where you may enter your coupon code. For purchase order, please indicate the coupon code on the PO and we will apply the discount when we process the order.
Do I have to pay Sales Tax?
Sales Tax will be added at checkout for California, Washington and Louisiana.
How do I make change(s) to the order I just placed?
If you need to make change(s) to the order you just placed, please email firstname.lastname@example.org. Please include detail information of the change(s) you need to make in the request, example address, quantity, product etc.
We will accept change request within 2 business days from the date order was placed.
I need a copy of my receipt/invoice
Please email email@example.com to request copy of invoice. Please include your name, email address used for order (if different) and order number.
Is your program evidence-based?
Kelso’s Choice is a well-respected program used in school districts across the U.S. and Canada, as well as internationally, for the last 25 years.
Click here to read about the school-wide evaluations of the curriculum, as well as scholarly articles about its efficacy.
How much is my shipping and how long will it take?
Shipping charge is automatically calculated prior to submitting your payment information. Simply add item(s) to your cart and proceed to the Checkout page. You will be able to view your shipping charge before completing the order.
Shipping charge is based on our standard shipping method (USPS or UPS Ground). Transit time may be varied depending on shipping carrier and may be delayed due to weather condition and/or holiday seasons. Average transit time is estimated at 5-14 business days.
If you need expediated shipping, please contact firstname.lastname@example.org for assistance.
What is your Return Policy?
For the curriculum kits, we offer a No Risk Guarantee for 60 days. If you don’t like it, simply fill out the Return Material Authorization form in the box and send it back to our warehouse. Please note, all items included in the kit must be returned and un-damaged for full refund.
All other products can be return/exchanged within 30-Days. Please note, all apparel and banner products must be returned in un-worn/un-used condition for full refund.
If product(s) is damaged upon receipt, please email email@example.com, and we will arrange a replacement for you. Please include the following in your request:
- Order number and your contact information
- Photo(s) of the damage product(s) and packaging (if any)
- Damaged quantity (if more than 1)
Digital License and Products
Digital Library content:
“Cerebellum Corporation grants permission for the licensed user to access the digital content of Digital Library for professional use within their school. No other use is permitted without written permission from Cerebellum Corporation. The license is for one user and not to be shared with others and/or not to be used outside of school.”
Kelso’s Choice digital content products:
“Cerebellum Corporation grants permission for the licensed user to access the digital content of Kelso’s Choice products for professional use within their school. No other use is permitted without written permission from Cerebellum Corporation. The license is for one user and not to be shared with others and/or not to be used outside of school.”
I purchased the digital content, how do I access it?
You will have access to the digital content once you completed your purchase online. If you placed the order using “Purchase Order” as payment option, please wait 1 business day before accessing the digital content. If you need immediate access, please contact firstname.lastname@example.org
Instructions on how to access your content:
– Go onto www.kelsoschoice.com and click on My Account and log in.
– On the left you will see a Memberships tab. Click on that and you will see the product you ordered to the right. Click on the View button to the right of the product.
-Then click on the Content tab and then View all the way to the right again.
I purchased the digital product on behalf of a counselor, how can I transfer access to them?
If you need to transfer the digital license to another user, please send the request to email@example.com. Please include the Full Name, School Name and Email Address of the user. If your purchased multiple digital product licenses and needs to assign to different users, please include the name, email address and the digital license product title. Please include the order number in the email (if you have the information)
We will send an email notification to the assigned user with their login credentials once we re-assign the license(s)
My school/district purchased the license and it was assigned to an user who is no longer on site. How to request to have the license re-assign?
Please send the request to firstname.lastname@example.org if you need to re-assign the digital license from one user to another. Please include the following information:
- Name of the School District or individual School name. If original purchase was part of the bulk-licenses order by the district, please provide original purchase order number
- Name and Email address of the user(s) that the license is currently assigned to (if any)
- Name and Email address of the user(s) that the license need to be re-assign to
We will send an email to the new user(s) with their login credential once the re-assignment is complete.
I have trouble accessing the digital content
Please contact email@example.com if you are having trouble with the account.
Note: You cannot access the digital content across multiple devices at a single time. You must log-out of the account after each use.
Do you ship to my country?
Our website only accepts order in US and Canada. If your country is not listed, please contact customer service.
What is the shipping time and shipping charge for International orders?
Shipping time and Shipping Charge varies depending on the destination country. Please contact firstname.lastname@example.org for quote. Please include the list of product title(s), quantity and Ship-To address (include country name and postal code)
What is the Return Policy for International Orders?
Unfortunately, we do not accept return for International orders. For damaged or defective product(s), please contact email@example.com. Please include picture(s) of the packing include shipping box and damaged product(s).
What are my payment options?
We accept all major credit cards, Visa, Master, and American Express. We also accept payment via EFT and PayPal.
Purchase Orders are not acceptable for countries outside of United States and Canada.
Kelso Product Information
Which kit is right for me?
Great question! If you’re a new user, the answer to that is most likely to be the Kelso’s Choice Conflict Management Kit. This is our foundational curriculum, which counselors and educators tell us works wonders in helping greatly reduce tattling and discipline referrals in kids K-5.
How does it do this? Simple! It teaches kids the difference between a big problem that requires adult help (things that feel dangerous, for example) and small problems kids can fix themselves. Then it teaches 9 easy-to-remember choices to help solve small problems, empowering kids to become problem-solving machines!
It’s no wonder that this curriculum has been used by schools and counselors for over 25 years.
To read more about the Conflict Management kit, click here.
If you’re already a user of the Conflict Management Kit, or want to get at the foundation of how to educate children of character, then our Character Education Kit is right for you. Click here to read more about it.
I would like to learn more about the program, do you offer a preview?
Yes, we offer 30-days preview on the Kelso’s Choice Conflict Management Curriculum kit. Please click here to signup for 30-Days Preview.
Can we get training?
You can! We have experienced trainers that can travel to your site and train your counselors, teachers and support staff on the implementation of the program. Training content include:
- Overview of the materials
- Implementation guidelines
- Guided practice
- Question and Answer time
If you are interested in the training session, please fill out the request form, click here.