Frequently Asked Questions

Yes, we accept purchase orders from schools, public libraries and government agencies. You may fax or email the purchase to us. To place an order online using purchase order, please select “Purchase Order” as payment method and enter your PO#.

Our fax number is 805-426-8136 or email to order@cerebellum.com

Our website accepts all major credit cards and PayPal.

For purchase orders, we accept check payment and credit card. If wish to pay with credit card, please fill out the credit card authorization form (click here) and send it to us via fax to 805-426-8136 or email to customerservice@cerebellum.com.

Our payment remittance address is Cerebellum Corporation, 145 Corte Madera Town Center Ste 406, Corte Madera CA 94925

You may send us an email with the list of product(s) and quantity you wish to order. You can also add the product(s) to Wishlist and send it to customerservice@cerebellum.com

Please include the billing, shipping and contact information. We will prepare a price quote and email it to you.

If your district is part of a cooperative program and have an active contract with us, please include the contract number on the request.

Yes, we are an approved vendor for the following purchasing cooperative program

• Goodbuy Purchasing Cooperative ESC Region 2
• Allied State Cooperative ESC Region 19

If you have a vendor form to be filled out or need copy of W-9 from us, please email the form to customerservice@cerebellum.com. We will fill out the information and send it back to you.

After adding items to your cart, click the Shopping Cart icon at the top of this site to view your cart. At the bottom of the shopping cart, you’ll see a box where you may enter your coupon code. For purchase order, please indicate the coupon code on the PO and we will apply the discount when we process the order.

If you need to make change(s) to the order you just placed, please email customerservice@cerebellum.com.  Please include detail information of the change(s) you need to make in the request, example address, quantity, product etc.

We will accept change request within 2 business days from the date order was placed.

Please email customerservice@cerebellum.com to request copy of invoice. Please include your name, email address used for order (if different) and order number.

Kelso’s Choice is a well-respected program used in school districts across the U.S. and Canada, as well as internationally, for the last 25 years.

Click here to read about the school-wide evaluations of the curriculum, as well as scholarly articles about its efficacy.

Shipping charge is automatically calculated prior to submitting your payment information. Simply add item(s) to your cart and proceed to the Checkout page. You will be able to view your shipping charge before completing the order.

Shipping charge is based on our standard shipping method (USPS or UPS Ground). Transit time may be varied depending on shipping carrier and may be delayed due to weather condition and/or holiday seasons. Average transit time is estimated at 5-14 business days.

If you need expediated shipping, please contact customerservice@cerebellum.com for assistance.

For the curriculum kits, we offer a No Risk Guarantee for 60 days. If you don’t like it, simply fill out the Return Material Authorization form in the box and send it back to our warehouse. Please note, all items included in the kit must be returned and un-damaged for full refund.

All other products can be return/exchanged within 30-Days. Please note, all apparel and banner products must be returned in un-worn/un-used condition for full refund.

If product(s) is damaged upon receipt, please email customerservice@cerebellum.com, and we will arrange a replacement for you. Please include the following in your request:

• Order number and your contact information
• Photo(s) of the damage product(s) and packaging (if any)
• Damaged quantity (if more than 1)

Digital Library content:

“Cerebellum Corporation grants permission for the licensed user to access the digital content of Digital Library for professional use within their school. No other use is permitted without written permission from Cerebellum Corporation. The license is for one user and not to be shared with others and/or not to be used outside of school.”

Kelso’s Choice digital content products:

“Cerebellum Corporation grants permission for the licensed user to access the digital content of Kelso’s Choice products for professional use within their school. No other use is permitted without written permission from Cerebellum Corporation. The license is for one user and not to be shared with others and/or not to be used outside of school.”

Immediate Access After Your Purchase:

Online Purchase Completion:

• Once you’ve completed your purchase, we initiate the process to grant you access to the download page.
• Purchases made via Purchase Order typically require 1 business day for processing. We appreciate your patience during this period as we prepare your digital content for access. If you find that you need immediate access to your digital content and cannot wait for the standard processing time, Please reach out to our customer service team for assistance.

Email Assignment:

• Access to the materials is linked directly to the email address you used during the order process.

Accessing Your Content Online:

– Visit www.kelsoschoice.com and navigate to “My Account” to log in.

– Select the “Memberships” tab on the left. Your ordered product(s) will be listed on the right. Click the “View” button adjacent to the product.

– Click on the “Content” tab, then “View” on the right to access your materials.

Using Purchase Orders for digital products, please include the following:

Include User Information:

• When submitting a purchase order, ensure the intended user’s name and email are clearly mentioned either directly on the PO or in a separate email to customerservice@cerebellum.com.

Mention the Order Number:

• Don’t forget to include the Purchase Order number for reference. If this number isn’t known, the school or district’s name will suffice.

Seamless Access Assignment:

• After processing the purchase order, we’ll assign access to the materials to the provided email address, ensuring easy and prompt downloading.

Re-Assigning Access Made Easy:

Reach Out via Email:

• Send a message to customerservice@cerebellum.com to initiate the access re-assignment process.

Provide Essential Details:

• Mention the new user’s name and email address.
• Include your online order number or Purchase Order number. If uncertain, provide the name of the school or district associated with the order.

Await Confirmation:

• We’ll confirm the access re-assignment and guide the new user on how to access the materials.

Please send the request to customerservice@cerebellum.com if you need to re-assign the digital license from one user to another. Please include the following information:

• Name of the School District or individual School name. If original purchase was part of the bulk-licenses order by the district, please provide original purchase order number
• Name and Email address of the user(s) that the license is currently assigned to (if any)
• Name and Email address of the user(s) that the license need to be re-assign to

We will send an email to the new user(s) with their login credential once the re-assignment is complete.

Please contact customerservice@cerebellum.com if you are having trouble with the account.

Note: You cannot access the digital content across multiple devices at a single time. You must log-out of the account after each use.

Our website only accepts order in US and Canada. If your country is not listed, please contact customer service.

Shipping time and Shipping Charge varies depending on the destination country. Please contact customerservice@cerebellum.com for quote. Please include the list of product title(s), quantity and Ship-To address (include country name and postal code)

Unfortunately, we do not accept return for International orders. For damaged or defective product(s), please contact customerservice@cerebellum.com. Please include picture(s) of the packing include shipping box and damaged product(s).

We accept all major credit cards, Visa, Master, and American Express. We also accept payment via EFT and PayPal.

Purchase Orders are not acceptable for countries outside of United States and Canada.

Great question! If you’re a new user, the answer to that is most likely to be the Kelso’s Choice Conflict Management Kit. This is our foundational curriculum, which counselors and educators tell us works wonders in helping greatly reduce tattling and discipline referrals in kids K-5.

How does it do this? Simple! It teaches kids the difference between a big problem that requires adult help (things that feel dangerous, for example) and small problems kids can fix themselves. Then it teaches 9 easy-to-remember choices to help solve small problems, empowering kids to become problem-solving machines!

It’s no wonder that this curriculum has been used by schools and counselors for over 25 years.

To read more about the Conflict Management kit, click here.

If you’re already a user of the Conflict Management Kit, or want to get at the foundation of how to educate children of character, then our Character Education Kit is right for you. Click here to read more about it.

And if you’ve been using the Conflict Management Kit for a while and need more video vignettes, activities and resources, check out the Supplemental Kits, and Reinforcements Page.

Yes, we offer 30-days preview on the Kelso’s Choice Conflict Management Curriculum kit and Building Character Kit.

For Conflict Management Curriculum kit, please click here to signup for 30-Days Preview.

For Building Character Curriculum kit, please click here to signup for 30-Days Preview.

You can! We have experienced trainers that can travel to your site and train your counselors, teachers and support staff on the implementation of the program. Training content include:

• Overview of the materials
• Implementation guidelines
• Guided practice
• Question and Answer time

If you are interested in the training session, please fill out the request form, click here.