Frequently Asked Questions


Customer Service

Please contact us:
Phone: 866-386-0253 or 415-541-9901
Email: customerservice@kelsoschoice.com

Customer Service is available to help with:

  • Product Details
  • Order Status
  • Placing an Order
  • General Inquiries

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Check Order Status

To check the status of your order, contact:
Customer Service
866-386-0253 or 415-541-9901
customerservice@kelsoschoice.com

NOTE: Orders typically take 1-2 business days to process and pack from the point we receive an order. This does not include shipping time.

Shipping Methods Include:

  • FedEx SmartPost (2-10 business days)
  • FedEx Ground (3-5 business days)
  • FedEx Express (3 business days)
  • FedEx 2nd Day (2 business days)
  • FedEx Standard Overnight (1 business day)

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Payment Options & Ordering Information

Order Online:

Shop NOW

Order by Phone:

Call 866-386-0253 or 415-541-9901
Monday-Friday (9am-5pm, PST)

Order by Email:

Send completed Order Forms to customerservice@kelsoschoice.com

Order by Fax:

Send completed Order Forms to 805-426-8136

Order by Mail:

Send completed Order Forms to:
Cerebellum Corporation
1661 Tennessee Street, Suite 3D
San Francisco, CA 94107

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International Orders

We take all international orders by email, fax or mail. Online orders are restricted to the United States, Canada, Guam and Puerto Rico. For more information, please contact customer service.

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Shipping & Handling

Domestic U.S. Shipping & Handling Rates (3 – 5 business days):

  • $0-50 = $7.95
  • $51-100 = $10.95
  • $101-150 = $12.95
  • $151-300 = $14.95
  • $301-500 = $16.95
  • $501-1000 = $19.95
  • $1001-1500 = $24.95
  • $1501+ = $29.95

Available Shipping Methods Include:

  • USPS (2-10 business days)
  • FedEx SmartPost (2-10 business days)
  • FedEx Ground (3-5 business days)
  • FedEx Express (3 business days)
  • FedEx 2nd Day (2 business days)
  • FedEx Standard Overnight (1 business day)

* To expedite shipping on Purchase Orders, please specify preferred shipping method.

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Returns & Exchanges

Return & Exchange Policy:

Returns and exchanges are accepted 30 days from date of order. We will replace any damaged or defective product for free within 30 days of purchase. A proof of purchase is required for any refund or exchange.

Return & Exchange Process:

  1. Request a “Return Authorization Form” by emailing ewong@cerebellum.com. Include the following information in your email:
    • Specify “Return” or “Exchange”
    • Order Name (Typically school/institution name or name associated with billing address)
    • Order #
    • Item #(s) and item title(s)
    • Quantity of each item to be returned
    • Exchange Only: Item #(s) and item title(s) of exchange product
  2. Receive RA Form in your email
  3. Print RA Form and Pack return/exchange product along with the RA Form
  4. Ship Package to:
    Cerebellum Corporation
    1661 Tennessee Street, Suite 3D
    San Francisco, CA 94107

Please note: Refunds are credited after we have received product. Allow up to 14 days for your bank or credit company to process the credit.

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Who Is Cerebellum Corporation?

Cerebellum Corporation is the official distributor of Kelso’s Choice, working closely with the creators of Kelso’s Choice to provide the most valuable information and resources to their customers.

Cerebellum Corporation is dedicated to quality educational material. They not only distribute educational media, but produce award-winning educational DVDs and Teaching Systems as well. Please visit www.cerebellum.com for more information.

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